Terms & Conditions For Sale of Goods

Effective Date: 04/02/2025 (Version 1.0)

Introduction
1. This website is owned and operated by Shake Sprinkle Investment Limited trading as "Gousto" in Ireland. Throughout these terms and conditions, the terms "we", "us" and "our" refer to Gousto. Our company information is at the end of these terms and conditions.
2. Use of the term "website" in these terms and conditions shall hereafter refer to the website and our other digital services (e.g. our apps).
3. Please read these terms and conditions carefully. They apply when you buy any goods via our website, at which point they form "the contract" between you and us. Please print or save these terms and conditions for your records as we cannot guarantee that this version will remain accessible on our website in future. There are separate terms and conditions which apply to your use of our website which you should also read.
4. These terms and conditions are available in the English language only.
5. Where we refer to "you" or a "Consumer" in these terms and conditions we mean an individual acting for purposes which are wholly or mainly outside that person's trade, business, craft or profession. These terms and conditions, and the goods we sell, only apply to Consumers.
6. We are legally required to remind Consumers that we are under a legal duty to supply goods that are in conformity with the contract that we enter into with you. Furthermore, nothing below affects Consumers' legal rights in relation to goods that are not in conformity with the contract, whether because they are faulty, not as described or otherwise. You can get advice about your legal rights as a Consumer from the Competition and Consumer Protection Commission (www.ccpc.ie) or Citizens Information Board (www.citizensinformationboard.ie).
7. We may change these terms and conditions at any time by posting a new version on our website and/or by emailing them to you. Please check them carefully as they will apply to any recurring deliveries or new orders occurring after the effective date shown.
Right to cancel
1. You have the right to cancel your contract with us subject to the provisions set out in these terms and conditions.
2. There is no right to cancel contracts for the supply of goods liable to deteriorate or expire rapidly. This applies to most of the goods we supply.
3. If you do have the right to cancel, the following instructions apply:
  1. You have the right to cancel your contract with us within 14 days without giving any reason.
  2. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods (or the first delivery of goods in the case of recurring orders).
  3. To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear action or statement. This includes choosing to cancel your account via the "My Details" tab in your Gousto account, contacting our Customer Care team via our Help Centre and requesting for your account to be cancelled, or calling our Customer Care team on +353 1 578 8201 to ask for an account cancellation.
  4. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Minor variations in goods
1. We will take reasonable care to ensure that representations and descriptions of goods appearing on our website are correct. We have made reasonable efforts to display as accurately as possible the appearance of our goods.
2. The labelling or packaging of the goods you receive may differ from the images of these which you see on our site.
Your subscription
1. This section 5 applies to Gousto subscription contracts (i.e. your purchase of Gousto boxes on a recurring basis).
2. Your first order is an offer to buy goods from us on a recurring (i.e. subscription) basis.
3. When creating a subscription, you select recipes for your first order, select a regular delivery date, add your payment information and then click start your subscription.
4. You can also change any of your orders at any time up to the relevant cut-off date/time for the order in question.
5. You must ensure that your subscription details and any other information you supply to us is correct and you must promptly update us if there are any changes to these details.
6. We will send you a confirmation email after you submit your first order (as well as any subsequent order under your subscription). This constitutes our acceptance and is the point at which a binding legal contract is formed. You acknowledge that, for recurring orders, we will select the relevant recipes for you if you do not make your own selection by the cut-off date/time specified on our website.
7. The items that make up our boxes are subject to availability and current market conditions. If any items in your order are unavailable, we may offer a reasonable substitute. Whenever possible, we will notify you of any substitutions by email before delivery. If any items are unavailable and cannot be substituted, we will let you know as soon as possible and will arrange a credit if you have been charged.
8. The default method of communication for all correspondence from us will be over email, using the email provided on your account. In certain circumstances we may need to contact you over the phone instead.
One-off orders
1. At the time of publishing these terms and conditions we do not offer the purchase of one-off Gousto boxes. However, we may do so in the future, and, if we do, the following section will apply to your order instead of section 5 above (which will continue to apply to all Gousto subscription contracts).
2. Your order will be an offer to buy goods from us on a one-off delivery basis.
3. When placing an order, you select recipes for your order, select your desired delivery date, add your payment information and then submit your order.
4. You can also change any of your orders at any time up to the relevant cut-off date/time for the order in question.
5. You must ensure that your order details and any other information you supply to us is correct and you must promptly update us if there are any changes to these details.
6. We will send you a confirmation email after you submit your order. This constitutes our acceptance and is the point at which a binding legal contract is formed.
7. The items that make up our boxes are subject to availability and current market conditions. If any items in your order are unavailable, we may offer a reasonable substitute. Whenever possible, we will notify you of any substitutions by email before delivery. If any items are unavailable and cannot be substituted, we will let you know as soon as possible and will arrange a credit if you have been charged.
8. The default method of communication for all correspondence from us will be over email, using the email provided on your account. In certain circumstances we may need to contact you over the phone instead.
Payment and price
1. We offer our goods at different prices depending on a number of factors, including but not limited to:
2. The price for the goods is as stated on our site at the time you order. VAT or sales tax is included unless we say otherwise.
3. Where we charge for delivery, delivery costs are charged extra at the rate shown on our website at the time you place your order. These may depend on the delivery method chosen and may vary from time to time.
4. You authorise us and our third party payment providers to take payment and/or to charge your payment card for the relevant amounts and at the relevant times. Dispatch of your goods is subject to our being able to charge your payment card. It is your responsibility to update your payment card details as necessary.
5. During our verification of your card, a €1.00 authorisation is initiated to verify your card. However this will always be voided, so no money will ever be taken during this process.
6. We will take your first payment when we accept your order. As part of any subscription plan, payments for any order after your first order will be taken after the relevant cut-off date/time specified on our website (which may change from time to time), depending on the delivery date(s) you select.
7. Recurring deliveries can be cancelled or changed by you at any time via our website before the relevant cut-off date/time for a particular delivery (subject to any applicable legal right to cancel set out in the section 2 above).
8. The cut-off for any delivery currently occurs at midday, five days before your delivery day. For example, if your delivery is due on a Monday, your cut-off time will be midday on the preceding Wednesday. We may vary this from time to time, in which case we would notify you of such variation.
9. We may change our prices by giving you notice by email at least 14 days before any price change takes effect. If you do not accept the new price, you should cancel your subscription as explained below as payments taken after the end of the notice period will be at the new price.
10. We may from time to time offer some recipes which attract an additional surcharge. This surcharge is clearly shown on our website and will be added to the cost of your standard subscription should you choose these recipes.
11. You must contact our Customer Care team via the Help Centre immediately with full details if you dispute any payment.
Discounts, promotions and credits
1. We may offer discount codes, promotions and other types of vouchers from time to time (hereafter collectively referred to as "discounts"). All discounts refer to the price excluding (if applicable) delivery charges and any additional clearly marked surcharges associated with certain recipes that may feature on the menu from time to time. Such discounts may only be applied to purchases made through the account in respect of which the discount was offered and are not transferable or redeemable for cash.
2. Unless otherwise stated, discounts:
  1. are only available for future new orders placed online;
  2. cannot be used retrospectively;
  3. can only be redeemed once per customer;
  4. cannot be redeemed against products sold in the Gousto Marketplace; and
  5. cannot be redeemed against the additional clearly marked surcharges associated with certain recipes that may feature on the menu from time to time.
3. You cannot use more than one discount per transaction unless we state otherwise, and if we do so, the order in which the codes are to be applied is at our sole discretion.
4. Discounts are subject to any additional specific terms and conditions which are specified at the point of issue.
5. We reserve the right to discontinue or otherwise modify any discounts at any time without prior notice.
6. We may allocate credit to your account in certain circumstances, such as when you sign up, refer a friend or as a marketing incentive (hereafter collectively referred to as "credits"). Credits cannot be exchanged for cash and are non-transferable.
7. The validity period of a credit starts from the time the credit is allocated to your account and will expire after the time period specified in the terms and conditions for the relevant promotion has passed. Any unused credit on your account will automatically expire if your account is closed for any reason. Credit can be used against the cost of standard recipes, the additional surcharges associated with certain recipes, delivery charges and Gousto Marketplace items, and is redeemed automatically upon checkout.
8. We may from time to time (at our sole discretion) operate a refer-a-friend scheme. Refer-a-friend credits only apply if the referred user is a third party Consumer who has been genuinely referred by you on an arm's length basis and if the delivery address is to a different address than yours. For more information on
9. You must not post, comment or otherwise share any refer-a-friend credits and/or referral links or codes on any social media channel unless it is shared by you on your own social media page or profile. Posting, commenting or otherwise sharing your refer-a-friend credit(s) and/or referral link(s) or code(s) on Gousto's social media profiles and/or posts may result in you being banned from the social media profile and may result in your referral link being disabled from use. Posting, commenting or otherwise sharing your refer-a-friend credit(s) and/or referral link(s) or code(s) on any other social media users' profiles and/or posts may also result in your referral link being disabled from use.
10. New user credits apply only to the first account opened by you. They must not be used in connection with multiple accounts created or controlled by the same person.
11. We reserve the right to reject any discount code or credit and/or reclaim the amount of any discount or credit if we consider that it is being used in breach of these terms or is otherwise being abused.
12. We may occasionally offer customers their nth box free. In order to successfully claim this free box, it must have the same or less monetary value as the first box you purchased, otherwise we reserve the right to withdraw this offer. Any additional surcharges for certain recipes and the cost of any items from the Gousto Marketplace will still be applied in full to the box – the offer applies only to the standard recipes selected for the box.
Delivery
1. Delivery will be complete when we, or one of our authorized courier companies, deliver your order to the address which you specify when ordering.
2. If you are not available to accept your delivery, we, or one of our authorized courier companies, will use reasonable efforts to follow any special delivery instructions you have provided to either us or the courier. If you have not provided any instructions (e.g. you have not specified a safe place to leave your delivery), the order will be placed where one of our authorized courier companies feels is safe and appropriate to do so.
3. If appropriate in the circumstances, we, or one of our authorized courier companies, may also deliver your order to a neighbouring location, which could be a household or business. If our chosen courier chooses to do this, you will be notified appropriately.
4. If you receive notification of an unsuccessful attempted delivery, it is your responsibility to use the details provided to contact the delivery company to arrange re-delivery for the same day. We, or one of our authorized courier companies, may also try to contact you to facilitate your delivery.
5. Unless otherwise stated, delivery dates given on our website are estimates only. We have no liability for any losses arising from delay in delivery to the extent that this is due to circumstances beyond our reasonable control and where we could not have taken reasonable steps to deal with the delay. We also reserve the right to change your delivery date by providing you with prior notice.
6. We do not accept any liability for any orders which are lost, stolen or damaged if such order was left by us or one of our authorised couriers in either your specified safe place or a location that the delivery driver considers safe and appropriate.
Risk and ownership
Risk of damage or loss to the goods passes to you upon delivery to you in accordance with section 8 above.
Termination
1. We may terminate this contract immediately by email notice to you at any time if:
  1. any amount due to us is unpaid, or unjustifiably charged back;
  2. your account is inactive for more than 6 months; or
  3. you use your account in breach of this contract.
2. You may terminate this contract at any time by using the "Delete account" option in the "Account details" section within your account on our website.
3. In the event of termination of this contract for any reason, we are entitled to delete your account including any unused credit(s). We will deliver any outstanding orders and take payment accordingly if this contract was terminated after a relevant cut-off date.
Liability
1. In this section 11, any reference to us includes our employees and agents.
2. Nothing in this contract in any way limits or excludes our liability for:
  1. negligence causing death or personal injury;
  2. fraud or fraudulent misrepresentation;
  3. anything which may not legally be excluded or limited.
3. You must give us a reasonable opportunity to remedy any matter for which we are liable before you incur any costs remedying the matter yourself.
4. We are not responsible for any loss or damage caused by us:
  1. if there is no breach of a legal duty of care owed to you by us;
  2. such loss or damage was not foreseeable (meaning it was not an obvious consequence of our breach or not contemplated by you and us at the time we entered into this contract);
  3. such loss or damage is caused by you, for example by not complying with this contract; or
  4. such loss or damage relates to a business (as we do not intend for goods bought by Consumers to be used for business).
5. You will be responsible to us for any reasonably foreseeable loss or damage we suffer arising from your breach of this contract (subject of course to our obligation to mitigate any losses that we suffer).
6. To the greatest extent allowed by law, you and we exclude all terms, whether imposed by statute or by law or otherwise, that are not expressly stated in this contract.
Entire agreement
This contract constitutes the entire agreement between us with respect to its subject matter and supersedes any previous communications or agreements between us. We both acknowledge that there have been no misrepresentations and that neither of us has relied on any pre-contractual statements. Liability for misrepresentation (excluding fraudulent misrepresentation) relating to the terms of this contract is excluded.
Events outside our control
We are not liable for failure to perform or delay in performing any obligation under this contract if the failure or delay is caused by any circumstances beyond our reasonable control including third party telecommunication failures.
Privacy
You acknowledge that we will process your personal data in accordance with the terms of our privacy and cookies policy which is subject to change from time to time.
Law and jurisdiction
These terms and conditions (including any contract formed as described above) shall be governed by Irish law and any disputes will be decided only by the courts of Ireland.
General
1. We may send all notices under these terms and conditions by email to the most recent email address you have supplied to us (unless otherwise stated in these terms and conditions).
2. Headings used in these terms and conditions are for information only and are not binding.
3. Any failure by either party to exercise or enforce any right or provision of these terms and conditions does not mean this is a "waiver" (i.e. that it cannot be enforced later).
4. If any part of these terms and conditions is ineffective or unenforceable for any reason, then it will be replaced with a provision which as far as possible achieves the same thing and the rest of these terms and conditions shall continue to apply.
5. We may transfer these terms and conditions (including any contract that we have with you) to a third party but this will not affect your rights or obligations.
6. A person who is not a party to these terms and conditions shall have no rights to enforce this agreement except insofar as expressly stated otherwise.
7. By placing an order, you are confirming that you are 18 years of age or older and that the supply of alcohol shall not be to anyone under the age of 18 years of age. We cannot sell age-restricted products to anyone under the age of 18 and you will be asked to confirm your age before purchasing such products.
Complaints
If you have any complaints, please contact us via our Help Centre
Company information
1. Company name: Shake Sprinkle Investments Limited
2. Country of Incorporation: Ireland
3. Company number: 773705
4. Registered office and trading address: 77 Lower Camden Street, Dublin 2, Co. Dublin, D02 XE80, Ireland
5. VAT number: IE04350423VH

Terms & Conditions For Sale of Goods

Introduction

Right to cancel

Minor variations in goods

Your subscription

One-off orders

Payment and price

Discounts, promotions and credits

Delivery

Risk and ownership

Termination

Liability

Entire agreement

Events outside our control

Privacy

Law and jurisdiction

General

Complaints

Company information